CD-R King is known to be one of the top shops in the field of computer peripherals, computer parts and components, computer accessories, etc. and so with car accessories and many more which are affordable because of its low prices. Basically, one question that could be incorporated with CD-r King is that "why they still do the manual procedure of entertaining their customers while they are selling almost complete components of a computer?"
This manual process done by CD-R King seems so outdated in terms of the usage of high tech gadgets for productivity concerns. On my opinion, since CD-R King already caught the attention of various people, they must try to upgrade their facilities as well as the capabilities of their employees. Investing into automated process or system could help them to expand their service: they could serve more customers and they could have increase their profit. If they will continue to have their manual process, they must employ more personnel to be able to accommodate the customers in a least amount of time.
This manual process done by CD-R King seems so outdated in terms of the usage of high tech gadgets for productivity concerns. On my opinion, since CD-R King already caught the attention of various people, they must try to upgrade their facilities as well as the capabilities of their employees. Investing into automated process or system could help them to expand their service: they could serve more customers and they could have increase their profit. If they will continue to have their manual process, they must employ more personnel to be able to accommodate the customers in a least amount of time.
CD=R King Process
Priority Number: Before a person could have the chance to be entertained by CD-R's staff, he or she must get a priority number. He or she must wait until his/her number is called. Sometimes, patience is what a person needs in order to get what he/she wants because CD-R King has plenty of costumers that is why it takes time to have a transaction.
Item Availability: By the time a person's number is called, he/she will be entertained by a personnel of CD=R King. He.she will tell the personnel about the product he/she needs and the personnel will look for that item. If the item is available, it will be subject for testing. But if the product is not available, the customer will decide to change his/her order or just go home.
Product Testing: If the customer has already decided the product that he/she wants to buy, the CD=R King personnel will have to check if the chosen product functions well. If the product has a defect, it is subject for replacement, otherwise ready to be paid.
Payment: After assuring the efficiency and functionality of the item, the customer needs to pay the total amount of the product he/she has chosen. The customer give the payment to the cashier. At the same time, the cashier will issue a receipt. Then, the staff will pack the item/s bought by the customers.
My Proposed System For CD-R King
Priority Number: Before a person could have the chance to be entertained by CD-R's staff, he or she must get a priority number. He or she must wait until his/her number is called. Sometimes, patience is what a person needs in order to get what he/she wants because CD-R King has plenty of costumers that is why it takes time to have a transaction.
Item Availability: By the time a person's number is called, he/she will be entertained by a personnel of CD=R King. He.she will tell the personnel about the product he/she needs and the personnel will look for that item. If the item is available, it will be subject for testing. But if the product is not available, the customer will decide to change his/her order or just go home.
Product Testing: If the customer has already decided the product that he/she wants to buy, the CD=R King personnel will have to check if the chosen product functions well. If the product has a defect, it is subject for replacement, otherwise ready to be paid.
Payment: After assuring the efficiency and functionality of the item, the customer needs to pay the total amount of the product he/she has chosen. The customer give the payment to the cashier. At the same time, the cashier will issue a receipt. Then, the staff will pack the item/s bought by the customers.
My Proposed System For CD-R King
To be able to increase the productivity of CD-R King, basically, they must try automation. But since they are more comfortable in doing the manual transaction, I must suggest that they employ more employees that are more well-trained, and more approachable and pleasing. In terms of facilities, they must expand their place, considering that they must be more accessible by their customers. Also, they could try to invest in having high tech machines.
Prior to have customers' Priority Number, I also suggest that they could have the list of their products together with the prices printed on paper so that the customers will just check the item they desired to buy. For that, they could minimize transaction time allocated and the customers will immediately know if they can afford the item they want to have.
